Customer Service

We've made shopping and ordering easy. Our customer service department is here to answer any questions you may have about our materials and catalogues.

Express Ordering # : 503-390-7457

Thank you for visiting.

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First Time Visitor Information

Welcome to Loose Ends! If you are a first time visitor you may navigate our site choosing several options. You may search by using our "Products by Collection" and "Products By Type" menus for a well rounded and descriptive search. You may also use our search engine to locate an item based on its item number, and item name.

Frequently Asked Questions

•How do I order?
•How do I find what I'm looking to buy?
•How can I pay? Is it safe to use my credit card?
•How long will it take to get what I order?
•How do I contact Customer Service?

1. How do I order?

It’s easy to order! Browse by catalogue and by subject or use our Keyword Search to make your selections. If you would like to order an item, click on the “Buy Now” button next to any product or if you would rather fax in your order, below are links to our printable order form.

Download Printable Version Of Our Order Form

(Vesion1)Microsoft Word
(Version2)Adobe Acrobat

Download Adobe Acrobat Reader

2. How do I find what I'm looking to buy?

If you know the Product Name you’re looking for, simply enter it into the Search box you'll find on most pages of our site and click on the Go! button. Don't know exactly what you're looking for? Browse by using the menu categories on the left and right menus..

3. How can I pay? Is it safe to use my credit card?

All prices in our store are listed in US dollars. We accept MasterCard, Visa and Discover. Shopping at Loose Ends.com is safe. Our site is protected by 128-bit SSL encryption used for online banking and trading. It's the most powerful security available.

4. How long will it take to get what I order?

To find out when you will receive an item, you need to consider the availability of the item you ordered. Most orders ship within a few business days. You will be notified if the item you ordered is not available within 7 business days.

5. How do I contact Customer Service?

If you didn't find the answer to your question on this page, please send us an e-mail. We'll be happy to help you.

Shipping Rates & Policies

Shipping / Insurance Charges
Standard Rates (For each address Continental US Only)

Priority Shipments
(Credit Card Orders Only)
Federal Express, UPS, Next Day, 2nd Day, 3rd Day Select services available. Applicable shipping charges will be added. Please call, fax or e-mail if you have questions.

Oversize Items
Considering the size of some items in our catalogue, UPS and other carriers charge an additional oversize charge. These charges if applicable, will be added to the total shipping amount of your order.

Garage Sale Items
Due to the very low price of our Garage Sale Items, items that are oversize and/or have considerable weight, may incur actual shipping charges rather than the normal shipping charge scale that is used for our regular catalogue merchandise.

Foreign Orders
(Credit Card Only, Canada Included)
Applicable shipping charges will be added. Please fax or e-mail if you have questions.

Our Return Policy

Due to our Liquidation Sale, we cannot accept returns on discounted merchandise. Please accept our thanks for your understanding on this.

Safe Shopping Guarantee

Shopping at loose ends is safe. Our site is protected by 128-bit SSL encryption used for online banking and trading. It's the most powerful security available. We would like to invite you to join our loose thoughts newsletter so that you will be kept up to date with loose ends information, new products, projects and great tips!